I've spoken with the one supplier I previously identified. The advertised item is not in stock and will be replaced by an 'upgraded' model when the next shipment arrives in two weeks time. The person at the store who is the specialist/expert on the telescope line is on holidays until then so getting any useful information was not possible.
The next step would be to place an inquiry with the Dept of Fair Trading (seeing the store is in NSW). The first question they ask is 'Has the issue been discussed with the trader in an attempt to resolve the problem?'
Talk to the supplier, express your concerns and if they don't want to do anything about it, or don't understand the issue, then talk to the Dept of Fair Trading. They will follow it up - your taxes at work.
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