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Setting up ADSL is really easy....you dont actualy have to do anything.....just follow the promps whilst running the set up disk....If Technical support couldn't guide you through this simple setup it does sound like their is something wrong with your computer.....unfortunetly...
If worst comes to worst you may have to load Windows XP again.....sorry
A friend of mine did the recover feature on windows XP once and that was the end of it....couldn't get a connection after that saying a file was missing....caused heaps of problems so he reloaded windows and is all fixed.....
I think they just give you a standard ADSL modem or do they give out Routers now.....I dont think so unless you specify thats what you want at extra costs.....
Sorry I cant help you atm Dave......the problem could be difficult to find without all the exact information and errors...
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