Quote:
The most likely cause of failure is a scratch on the CD or DVD
that you've inserted into the machine.
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This is true. I purchased a DVD a year or two ago that wouldn't play properly. I took it back to the store (Sanity, for what it's worth) and and they found three or four faint scratches near the rim of the DVD on the playing surface. They replaced it with no fuss, but those three or four thinner-than-a-hair scratches caused it to malfunction.