[sheeny (Al)]

I'm a pretty patient, tolerant sort of guy... but sometimes things just get pushed to where enough is enough.

Back in March I ordered some T thread extension tubes from Anttlers Optics. I received the receipt for my order on March 17.

I get to April 20 and start to wonder where they are and how's it going... you know so I send an email off to Anttlers.

On April 22nd I get an email back saying:

<quote>
Dear Alan,
We are looking into this matter. We will get back with you ASAP. we are very sorry for the delay.

Sincerely,

Andrea

Anttlers Optics
</quote>

Fair enough. On the 23rd I receive:
<quote>
Dear Al,

I have been working on your order and we are having a difficult time with our supplier of this product, in fact we are having so many problems with them that we are discontinuing their products and taking them off our website. I am going to have to give you a refund. I am so sorry about this. Can you send us a receipt ID of your paypal payment and we can give you your refund today. Once again we are sorry.

Sincerely,

Andrea

Anttlers Optics

</quote>
It's all still OK at this point.... except that that's the last contact I've had from them, and still no refund or extension tubes!

I have sent emails to them on April 23, April 25, May 1, May 17 and again today (September 19).

The requested receipt ID was included in my original query on April 20, and it has been supplied again on April 25, May 1, May 17 and today.

$65.76 AUD is not a huge amount of money, but it's the principle of the thing...

I'm not impressed. I've kept my mouth shut long enough I think. If I don;t get a satisfactory response from my latest email, I feel I might just have to start doing what most disgruntled customers do - actively advise other potential customers against them. I'm not there yet, don't get me wrong. I'll happily post retraction if I get satisfaction either way, but leaving the facts to speak for themselves.

Al.