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Ok thanks.
The courier company, this afternoon, advised me they would only talk to Pack and Send now, as they are their corporate customer. I rang the retailer and had a long chat. I am satisfied that the retailer recognises their responsibility and was advised the shipment was insured and would be replaced with a new one if it is actually lost. So now all the time I spent trying to get information and tracking from the courier is wasted, they have cut me off. So Pack and Send are liaising with the courier to identify the scope shipping box, dimensions, markings, etc, and they will attempt to find it in the vast network. The supposition is that it is simply sitting somewhere and they will find it.
So I am still in the dark.
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