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Sorry to hear about your frustrations. I also have a nexstar 11 which I paid top dollar for a few years back when the AU$ was riding low. By contrast I've been happy with it and have constantly taken it out to dark sky sites. I use it exclusively in altaz and appreciate the ergonomic design & ease and speed of set up - unloading from the car, assembling and alignment routine takes 10 mins max. Goto is pretty good - always in the field of a 150x eyepiece, and I've found Steven Boyle at Extravision to be supportive & helpful. Hope you can sort out your problems.
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