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I made a purchase on eBay and decided to try the click and collect option as it would be too bulky to go through our mail slot and we are keeping the drawbridge pulled up.
What a screw up.
I started getting SMS messages saying that my item was ready for collection 2 days (+ the week end) later. Drove over (35 Km) to pick it up. No parcel. The agent at the pick up point said this happens all the time.
It has been just over a week now and I keep getting reminders every day saying that my parcel is waiting for pick up but the pick up point says no, they have not received it.
The parcel point help line is totally useless, they seem to pull out a stock answer from a list and then ask for feedback.
Can anyone suggest some new profanities, I have used all the ones I know.
For sure I will never use the click and collect option again.
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