The thing is Lewis you need to follow up on your "threat" and go to the Ombudsmen.
It is a simple matter..they are there specifically to deal with telecommunication issues so that is where you go...it is just part of being a part of things but there is nothing to be gained by getting upset, just do what needs to be done and stay calm so you can set an example of good behaviour to people who look up to you and show them that there is no need to let simple concerns detract from ones happiness.
I am very disappointed with Telstra and somewhat upset with more than one interaction with them..I will sell my shares and find another provider but I will not let them ruin my day. Champions don't get mad but they do like to get even...in my case peacefully.
Alex
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