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Very weird (and IMO unprofessional) way to deal with a prospective customer. The first reply maybe I can understand, easy to make a mistake and not answer the email you think you are. The rest are just silly for any customer service organisation. "Sorry, we give technical information only to established customers." rates in my book as the height of idiocy in any sort of retailer, the last mob who treated me to that response did themselves out of a couple of grand in sales on the spot (Stuff for my race car) I turned around and went to a competitor the same day.
After all that, glad you managed to cobble together a combination that works.
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