[Shiraz (Ray)]

yep, Fetch support is practically non-existent. When new, ours refused to accept our credit card and our only recourse was through the local JB HiFi manager contacting "a mate" at Harvey Norman who had access to the Fetch accounts system!!!

Don't know if this is of any use to you, but ours recently refused to reboot after a software update and, as with you, there was no joy at all in getting it fixed. Tried the soft/hard resets etc, which changed the nature of the faults displayed, but did not get it working again. We rely on Fetch while self isolating, so gritted teeth and bought a replacement. However, I left the damaged one attached to the internet - and after about a fortnight it rebooted and now works fine again. I have no idea what went wrong, but it looks like it may have been a faulty update that was eventually patched. Might be worth trying a hard reset and leave it attached to internet ?

good luck. cheers Ray