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I was sitting comfortably in my office about 300 miles away from NYC in Western New York. I had the radio on for muted background and listening to a music station. I managed the office of an Internet Service Provider and had noted that phone calls had dropped off sharply - nobody calling to signup for new accounts, nobody calling with complaints, nobody calling for tech assistance. Then my boss called and clued me in about the first plane to hit the WTC and while we were talking, he informed me of the 2nd plane that had just hit. I was surprised at first that he suggested that I close up shop and go home and watch TV about it (which I finally did), but later understood just how shocked and impacted by the act of terrorism he was.
It all seemed so surreal as I watched TV and curiously it was like it was happening a million miles away even though I was only 300.
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