[glend (Glen)]

I am pretty sure Luke at Andrews is a Cosmologist. Any uninformed customer should seek his advice. Or check with the IIS forum if your not sure about what your doing.
These two businesses operate different business models, and this has been discussed at length over the years. There is a place for both, and they both should be supported. Ripping into one or the other is just wrong, we need competition.
Let me say one thing about Startrek's comment about a refund disclaimer. For products that Andrews imports directly (GSO and some others) they have to draw the ordered product from a bonded warehouse (which means it is not subject to full import charges until such time as release it requested). Once that is done they must pay for it, so yes they have an interest in making sure you buy the right thing. For products supplied by middlemen importers, like TASCO (who in the exclusive agent for Skywatcher, and Celestron (now), products are ordered from the TASCO warehouse. TASCO supply to Bintel as well, and of course puts a margin on everything they handle.
So please let us not use the IIS forum as a platform to slag the retail sector.