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Originally Posted by Ric
Hi Andrew,
I'll have to agree there, their customer service is faultless.
Same deal when I ordered my Uranometria it arrived in less than 24 hours.
Cheers
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I have only delt with them twice. The first time was great!, no probs, only great help and advice! Now for the second time
......I ordered Uranometria 2000.0 Sth Hem Ed in the first week of July this year. Maybe it was a bad time considering they had just moved to Glebe. I was told it would be about 3 weeks. That was ok. 5 weeks later I called and was told it shouldn't be much longer, any time so it would be in the shop. It has now been 8 weeks so I gave them another call last saturday and have now been told the order was never put through to the USA because this is the only order and would cost to much in shipping.
I understand their reasoning but the fact is they have led me on for over 8 weeks, letting me think it's on it's way. They should have outlined this from the beginning.
I then told them that I was waiting for thier call so I could come down to the new shop, pay for my book $105 and buy some stuff. Not just a couple of dollars worth but a Johnsonian Traking Platform $1150.
But guess what........ they no longer sell it and have no plans to bring any more into the country! It seems that JMI thought it would be a good idea to ship them one by one to Bintel, which added to the retail price. No more Johnnos people. Looks like I have to make one myself now or get a Roundtable one.
Lets hope my next encounter with Bintel is better.