I’m not in the least bit upset, and I am not trying to cast aspersions. I got the mount knowing it had problems for a reasonable price. It did cost a bit more than I expected to return it to service - but my point in this thread is - if you need repair work done on these mounts it will need to go back to Austria.
This will cost quite a bit in shipping and time. I have nothing but praise for ASA, they handled the shipping, fixed the mount, and gave me a heavily discounted price for repairs because of the history of trying to get this particular mount to perform remotely. Very positive experience with absolutely no relevance to you or your business and I have a mount that delivers .1” rms tracking for 10 minute subs and handles a 60kg payload effortlessly. It will not track that well for 20 minutes, though - Peter is quite correct in that regard but adding an autoguider to the mix is pretty simple.
This thread is not about you or your business- it is about ASA and 10 micron mounts. I suspect there’s also nobody in Australia who could repair a 10 micron either.
I would cheerfully buy more stuff from ASA, and I would also do it direct. They respond promptly and efficiently to warranty and repair items that would take too long if a third party was involved.
Regards
Andrew.
Quote:
Originally Posted by Astromelb
Mr Lockwood,
I am most sorry you have had this experience.
The original mount was supplied to the original owner (buyer) and he used it for quite some period capably without announcing operational concerns.
Further questions regarding the original owner and questions subsequently asked regarding the system (the full system not merely the mount) were reviewed between him & myself, but are between the buyer and my business. If you have any questions these are unable to be assisted from my end. If you need extra information these should be addressed to the party who sold you the unit.
It would appear that you may be saying that the unit never worked for the original owner - this is not his feedback to myself - I am able to confirm that this is not the case.
I am sorry you are so upset, but your arrangements with the seller are between you two - claiming that my business is responsible and that the unit never worked is unfortunately incorrect.
As stated these threads seem to nearly always go off the rails. You purchased a product and have occasioned issues, again I am sorry this has happened for you. As original equipment supplier once the gear is supplied and installed and is operational the responsibility for the system condition and care passes to the owner.
As stated I am sorry you have had this subsequent experience.
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