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Mr Lockwood,
I am most sorry you have had this experience.
The original mount was supplied to the original owner (buyer) and he used it for quite some period capably without announcing operational concerns.
Further questions regarding the original owner and questions subsequently asked regarding the system (the full system not merely the mount) were reviewed between him & myself, but are between the buyer and my business. If you have any questions these are unable to be assisted from my end. If you need extra information these should be addressed to the party who sold you the unit.
It would appear that you may be saying that the unit never worked for the original owner - this is not his feedback to myself - I am able to confirm that this is not the case.
I am sorry you are so upset, but your arrangements with the seller are between you two - claiming that my business is responsible and that the unit never worked is unfortunately incorrect.
As stated these threads seem to nearly always go off the rails. You purchased a product and have occasioned issues, again I am sorry this has happened for you. As original equipment supplier once the gear is supplied and installed and is operational the responsibility for the system condition and care passes to the owner.
As stated I am sorry you have had this subsequent experience.
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