Quote:
Originally Posted by Wavytone
Stefan I am not surprised... OOUK have prior form regarding appalling quality when it comes to exotic optics, starting with their maksutovs some years ago. Wouldn't touch anything from them with a bargepole.
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I bought a scope from Orion Optics years ago, an 8" "observatory class ???" reflector on Vixen mount. As a NEWBY then, I had problems with the focusser NOT reaching focus, the help I received was non existent,
I was left feeling as if I were an inconvenience to them.
When I was looking to get back into astronomy 18 months ago the one place I refused to go to was Orion Optics
Their after sales service was terrible.
I would never ever use them again, the sale is only the first step, AFTER sales is also just as important and they were bordering on RUDE.
Eighteen months ago I decided to get back into Astronomy, I never even contacted them,
They ended up losing £12,000 in sales and this year alone I have spent another £1200 they have not had, purchasing is on going,
they will lose out on many more thousands and not just from me no business can afford that loss and I can not be the only one, perhaps just the only one they will KNOW about if they read this
