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I contacted them over the phone today, but the guys from support tried to convince me it is my browser (like, I don't know what I am talking about..)
As to fee payment for upgrade, i can't complain - I told them I wanted free upgrade because:
1) It is not MY wish to go to to NBN, I was perfectly happy with ADLS2 and I did not want to make copper wires obsolete
2) I was an old customer, so I earned the fee they wanted to charge for transfer many times over.
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