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Hi Alex,
I think the key thing in you post and the thing that I support your disappointment in is the lack of communication and them not doing what they said they will do. You have every right to be upset by that and It's one of the key things that I pride myself on as a mechanic. Some things don't go to plan, some things are unforeseen. Some times our repairs might seem like they are more than are absolutely necessary but a good mechanic will be trying to fix your car for more than the immediate future. You are a reasonable person and I know you know all this already. I understand your frustrations though and I do agree that dealerships often stretch the boundaries, so you have my back there.
To all others that say you can do what I do.... YOU CAN'T . I won't clog up Alex's thread or spend my time justifying why either because honestly I don't believe I need to.
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