Quote:
Originally Posted by casstony
A Ford stealership lost my business...
...I even had the manager ring me at home to explain why I was wrong to complain.
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I had a friend who used to work at a Ford Dealership. One day, some years ago, they had a workshop meeting with the business owner. The owner encouraged them to maximise profits though modifying the way they advise customers. When challenged by the staff as to why, it was revealed that new car sales were not going ideally, and it was hard to meet sales targets. When challenged about what sales targets mean to the overall business, it was revealed that the owner had a certain lifestyle that he had become accumstomed to, and did not want to see changed. Think yacht, beachfront home(s), etc. The owner had unthoughtfully made a clear definition between his worth, and everyone else's (including the public).
Unsurprisingly, the peasantry in the workshop were not motivated any more than they were pre-chat...