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They are known as Stealerships for a reason, Alex!
I think it is a problem that is quite common in this country. I frequent the Whirlpool Forums, as well as the Pajero Forums. The complaints you mention are unfortunately too common. And they get away with it, because unlike your good self, people automatically assume that the Service Manager isn't telling Porkies-for-Profit, and they don't question it.
There isn't really much you can do though, aside from name and shame (which leaves you open to legal hassles - even though you speak non-judgmental truths), a complaint to Fair Trading... which will be logged, but nothing else unless they get over 10 in the same year (I think), or complain directly to Hyundai Australia... who will promptly file your complaint in the round file, while thanking you for the information.
It's good that you were able to get it fixed so economically. The difference between clutch and gearbox issues is fairly distinct. If it is running as it should now, then they were most likely having a go, to see how much they could squeeze out of you.
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