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I suppose they will be right about needing a new box. Eventually.
Had similar once with a different make of car. Notchy unpleasant gearbox under warranty and occasionally unable to select gears. I reckoned the clutch was not right.
Firstly they lost my future business by taking “customer complains that gear selection is occasionally difficult” and writing “Customer says gearchange not smooth” (dealership “customer wont know any better” speak to get out of warranty work if ever I heard it) and second after two days of faffing around they could not find a cause. I took it home and bled the clutch and did another 150,000km in it.
I did not even bother trying to get them to diagnose the dead neutral switch that when it acted up left you with no power, many modern cars go to a “neutral” engine map that gives barely any throttle when in neutral to keep people from buzzing the rev limiter if they mis shift so when it happened mid overtake (Just about every time) it was a little dramatic
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