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Good luck Lewis,
Try the communications ombudsman card it worked for me.
I was applying for a loan and a black mark from telstra appeared on Veda.
I found out it was my surname but not even me but they couldn't remove the bad credit listing for 2 years even though it wasn't me.
I even offered to pay the debt as it was affecting my loan application.
I tried everything from shops to phone calls then i got some advice about reporting them to the communications ombudsman.
I rung telstra, then got a manager on the phone and started asking their details etc so i could report the whole thing to the ombudsman.
Within 40 minutes i had the credit report lifted from Veda and ended up getting the loan.
It seems they don't like any government heat so it might work for you especially if the complaint is coming from Canberra.
Good luck again.
Andy
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