Quote:
Originally Posted by LewisM
Nearing 3 weeks now of zero internet at home. No resolution offers. No reason given.
Tomorrow I am going to the Telstra store and demanding a new router with the built in 3G router. They owe us this much at least
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Does your wife occasionally use the internet at home for work purpose? Contact Telstra and mention loss of income to a manager. All sort of things are going to start moving the right way and people speaking perfect English and based in Australia most likely from Telstra legal services will resolve your issues within 24h after you sign a few legal documents asking you not to take things any further. Then you'll get back credit for your trouble and possibly a couple of future bills waved with a nice account manager calling you every friday to check everything is running to your satisfaction.