Quote:
Originally Posted by Saturnine
That seems like terrible customer service to me, at the very least the vendor should replace the rusty pier extension and supply the glue to re-attach the tripod feet. Either that or get your money back and purchase from another vendor.
I'm assuming that the UK has similar consumer laws to Aust. and you are entitled to receive your purchased goods in new condition or have them replaced if not in acceptable condition.
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We have, problem is the hassle, I didn't notice the rust till I had cut the pipe, it was 2" in from the ends
I bough a SkyTee mount, it gave way with my 120 triplet on, the cause, the thread went in the head, the scope swung down and hit the mount separating the tube from the focusser.
I got a replacement head in 24 hours but they only offered me a new dew shield at "cost", trouble is that "familiarity breeds contempt"
I am friend with the retail outlet and whilst i could have easily fought it under the consumer rights act, it was not worth the upset, now fully flocked