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Originally Posted by gary
Thanks Marc and Merry Christmas!  |
Same to you and all the best for 2019 mate.
Quote:
Originally Posted by gary
I am flabbergasted that they are sending installers out that would
get this wrong.
It really is so fundamental and not that difficult to train someone to do.
Plus it would be so easy to check that each phone socket is now on
the premises side of the modem and not going out on the network.
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Contractors are outsourced to the lowest bidder. In the case of Telstra I recall a conversation I had with an old Telstra service guy at the joiner box pit in the street in front of my house about 15 years ago. He was about to retire and probably one of the last that were actually employed by Telstra. At the time I was moving from dialup to ADSL1 circa 2004 I reckon. He was lamenting about the "young ones" (outsourced contractors) being paid on a per job basis regardless if they spent 5min or 1h to sort out a problem so the incentive for them was to get in an out and clock the most amount of jobs per day as he had a fixed wage whether he was doing 10 or 20 jobs in the same period of time.
Quote:
Originally Posted by gary
Having to send multiple people out to try and troubleshoot what should have
been done correctly the first time makes no economic sense either.
They could have pulled an optical fibre through using the existing twisted
pair as a draw cord and then there would have been no way to get it wrong.
You are lucky to get it sorted. There are probably plenty of poor souls
out there with the same problem getting the run around.
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My migration from ADLS2 to NBN was a complete nightmare and went something like that. It was originally scheduled as 3 visits:
1_ Telstra Tech comes in and installs the modem
2_ NBN co tech comes in disable ADSL and connect NBN + phones
3_ Telstra tech follows up to make sure everything works.
I initiated the process in September 2017 and I had reliable NBN completed in May 2018. Between January 2018 and February I had no landline and patchy internet. Telstra, NBN Co, Telco Ombusdman, Telstra legal service, you name it and miles of emails and paper trails and refunds and apologies and what not. It 's working now but nobody made it simple.