Quote:
Originally Posted by casstony
Given that it's happened more than once and that they complain well after the fact I'd say this activity amounts to fraud. I hope they do it to a lawyer at some stage.
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An internet search on "problems with Smart Send" turns up several complaints about this practice. This thread is most relevant
http://www.bicycles.net.au/forums/viewtopic.php?t=77089
I am not a lawyer but an engineer with a lot of experience dealing with contract disputes. This almost certainly is a fraudulent practice and I shall be in contact with the ACCC on Monday.
Have got in contact with the receivers of the other two shipments (also members of the forum) and found that they have not unpacked/received their parcels yet and will be measuring and photographing them in anticipation of further extortion. All of this will be documented and submitted to the relevant authorities in the hope that someone will investigate further.