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If you use Pack an Send it has to be personalised service, not the online service. There's no insurance for scientific instruments (which includes telescopes and mounts) using P&S online, even if they accept an insurance payment.
There was a thread a couple of years back where one of our members had a battle with P&S over a lost package (expensive mount) booked online. - P&S were utter boshteds about it too.
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