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Geoff,
I use exactly the same setup on my Heq5.
I’m running a Win10 laptop, CDC and EQMod.
I use a Keyspan usb>serial adaptor and have never experienced any dropouts or other issues. I also use a voltage converter 12v to 15v rated at 120w to power the mount. Again no issues, no low voltage etc. over the past ten years of use.
I’d recheck the cables (again), the power source, and USB connections.
What Synscan version do you use? I’m still using V3.27 - it works for me.
If I can help further or test anything for you, let me know.
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