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Regards insurance, a workmate of mine many years ago spent a bit of time working in an Auspost parcel center. Nothing I have seen by way of the service has surprised me since.
What he had to say was of items marked fragile etc being literally thrown from person to person with all the rest of stuff, markings of "Photos, dont bend" being taken as a an affront to grammar, and a challenge to prove the statement wrong rather than as the request it should be etc, and insured/registered items being treated with absolute pantomime sarcastic care as if it were an insult that there might be repercussions for damaging something that would actually result in some form of investigation.
I ordered some race car bits on the weekend, all were sent Monday, some came via Auspost from Melbourne (I live an hour or so out of the CBD) which I am still waiting for, the bits from Queensland came via Toll at a very reasonable cost and arrived at lunchtime yesterday (Tuesday) I know they were not sent until late morning Monday at least as I was on the phone to the supplier sorting out a back order issue at 10:00.
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