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I'm embarrassed to say that I've done exactly what Jon above is alluding to. Accidentally plugged 24V power for my mount into my 12V camera - POP and puff of smoke. Sent to manuf (QSI), they repaired and it's been fine ever since, provided I plug the right voltage into it!
Worth checking - need to consider what's different at the end they're testing and what you're experiencing. Same camera, could there be an issue with your local environment?
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