Quote:
Originally Posted by Kunama
I noticed the big price hike as well..... 
DHL... not much better, 21 days from APM in Germany to Sydney for my latest gadgets... Perhaps the CEOs of USPS, DHL and AusPost should go and spend a week with EMS to learn how to run a delivery business.... |
Never had an issue with DHL - my US proxy postal address (Comgateway) uses them - gets here within 4 working days, 100% delivery success rate (over 50+ deliveries over the past 6 or so years). Tracking is accurate, customer service has been very good from DHL Australia. I'd say I've probably had more deliveries from DHL than anyone in this thread...
Quote:
Originally Posted by FlashDrive
I'm having problems with Aust' Post ... AGAIN
I ordered an item from OPT on the 5th June .... OPT posted it the next day .( see tracking info )
Tracking says it arrived and scanned in Australia on the 10th June this month
17 days have passed since then.
I contacted Aust' Post regarding this matter ... their answer .... never arrived... mustn't have been put on the Aircraft ... take it up with the company you ordered the item from.
She ( the Aussie Mail person on the end of the phone ) told me  that the latest tracking info ( see pic ) was a ' guess ' at when it would arrive in Aussie Land , so don't rely on it.
I just hung up .... couldn't believe any of it 
Anyway ... contacted OPT...they said ... have to wait 30 days before they can investigate for a claim or try and track it down and find out where my parcel is.
Looks like one cannot ' trust ' tracking anymore ... or was she ' fobbing ' me off and telling LIES
Col. |
Col - I know exactly what has happened. The item was taken delivery by Australian Customs. 100% guaranteed. They can hold the item for as long as they want, with no responsibility for timeliness. Once Australia Post hands the item off to customs, it is basically invisible to Australia Post. Worse, Australian customs are taking longer and longer to process items on average, unless you go through a courier broker like FedEx or DHL etc, who can pull strings and expedite matters. If it's a private import via USPS/Australia Post, you're screwed.
I had a book that i ordered from Amazon US back in October last year do exactly what you've described. I filed a claim with Amazon, they shipped me a 2nd book, at no cost, via expedited delivery (not standard delivery), which I got 5 days later. Guess what turned up 3 months after the first book arrived...yup...the original book.
There is an extreme lack of accountability with customs - you can't contact them, you can't follow up with them on goods. It is absolutely outrageous.
What can we expect with these new GST laws on all foreign purchased goods? 100% of items arriving from overseas will go to customs. Wait times will approach 12-18 months for processing, and customs will "lose" a lot of stuff, legally unrecoverable by the recipient, as customs is above the law in Australia. There's the real issue - no government department should EVER be above the law. In fact, scrutiny should be EVEN stronger on them, since the ability to engage in corrupt behaviour is even stronger imho. Many of these "missing" goods will be resold behind closed doors by the Australian government for extra income. Mark my words.