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I found the Sydney store (Rob and Mike) to be most helpful when ordering and enquiring over the 'phone.
Delivery was a day late - possibly courier problems as best as I can gather. The 'scope though was not collimated - one of the primary collimation screws was cross-threaded and the secondary/diagonal was way out of whack. I didn't know at the time but they were in the midst of moving to their new location.
All has been forgiven (and it gave me a great introduction to collimation procedures).
I work for myself and by myself. Sometimes things go wrong - a hastily written note going astray, brain fade, volume of work - there are many reasons. We are after all human. I'll forgive others their frailties provided that they forgive me mine.
So, Lee, don't give up on a supplier, any supplier, on the evidence of one transaction, disappointing though it might have been.
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