Quote:
Originally Posted by glend
Everyone who deals with Centrelink gets a Customer Reference Number which is theirs for life. Heck my baby grand child has one, it was required (assigned) to get the baby bonus, it will be hers for life.
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Not customer ref number that's your CRN as you say every one that has anything to do with C/L has one of those. But a reference number for the phone conversation you are having at that time really to protect yourself you should get one for each and every phone conversation you have with them. You should note the number down and the date, and may be a precis of the conversation.