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Centrelink are the most useless lot and they treat everyone like ****. As Ian said, use land line, ring constantly early. Take note of everything, the person you speak with are not likely well informed and usually follow a cheat sheet/online app like most support lines do. Much of the procedures are open to interpretation too, but with a bit of research you can find the relevant legislation document that governs them. This can help but also hinder, processes often take you in circles but where theres doubt in understanding things usually fall in favour of the government, NEVER your favour. I work in a gov dept and am partially disabled and fought many battles against procedures only to find the legislation specifically blocks me from doing anythng and protects the department from responsibility in that situation. If you have a financial advisor or accountant speak to them about options you should look at. Centrelink are just public servants and will point you to a common answer, not necessarily the best for you.
Also speak with your GP they may know and support you accessing a medical based option that would suit you better. Centrelink only act in the governments interests, your GP may have been through this with other patients and be able to help with something thats in your interest.
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