Quote:
Originally Posted by luka
Which plan are you on? Do you have a contract?
Several ISPs were recently fined by ACCC for advertising speeds and letting customers pay for speeds that were not even theoretically achievable. Furthermore, now the providers must advertise realistic speeds and also show the expected speeds during the evening congestion periods.
So, while you may or may not be able to get the compensation, you may be able to use your crappy download/upload speeds to break the contract (if you have one).
Good luck...
|
TPG, Optus and Telstra have indeed been dragged over the coals by the ACCC for selling plans with unattainable speeds. I am with TPG and not on a contract. They have recently sent me an email stating that they could not deliver the speed I was paying for, so I could downgrade to a lower tier (the basic nbn speed) and get compensated for the 12 months that I was paying for with the higher tier. The other option was to cancel the contract if I had one. My speed issues are with the old copper and co-habitation with ASDL, where the NBN co slows the speed so as to keep both systems stable so hopefully this will all improve for me in 6 mths when ASDL is cut off.