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Sounds pretty normal for congested services, I was getting pretty much the same results on a 100/40 nbn with IINet and they basically refused to admit the problem was bandwidth. I was in a contract and got out of it through the telecommunications ombudsman stepping in. Went across to Aussie Broadband and have not had any speed issues since. I get mid 90's mbps even in peak periods. The only issues I occasionally get are speed drop-offs when downloading form overseas sites, and you guessed it these areas are controlled by Telstra Global. I did tracert tests and responses were great until connecting to Telstra Global and they went to crap from there.
Note the image was taken at 8.04pm on 11 March, definitely in middle of peak period
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