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Leon
There will not be a cooling off period on the contract as you went to the store and the cooling off period does not apply in these cases - they will no doubt try to use this against you when you tell them you want out of the contract. Having said this I would be arguing that you were not ad idum and as such the contract is void as you were not of one mind as to what the contract contained.
The inclusion of these extras and their failure to tell you of these basically amounts to deceptive conduct and as such you have rights to challenge the validity and standing of the contract. They are required to inform you of what’s in the contract so you can make an informed decision as to whether the contract meets your needs and you undrstand what you are committing to. This is the ad idum. I find reminding them I will happily pursue them through office of fair trading and the telecommunications ombudsman tends to work. The ombudsman is a toothless tiger but it gets you access to a senior complimts person in Telstra that you can generally reason with.
Brian
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