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I have told the story before but years ago when Mrs Smith was there and the store was near Wynard station I bought my 12 inchand was attaching it to a small trolley.
She asked how was I getting it home. I told her by train.
She said no, where do you live, I told her and she insusted on druving me and the scope home.
That is service and it would have been a real battle getting the thing down the stairs or up the stairs at the station and the hill near my destination was very steep..it is still steep to this day.
And recently when I purchased my 80 mm and was having problems with positioning the flattner and dealing with Micheal moving to Tassy Don helped over the phone and kept in touch by email such that, although Micheal had left, I did not feel abandoned.
People like me need people like them...
And although this is about Bintel and Andrews is a direct competitor they are great also.
When I purchased my eq6 years ago Lee delivered it personally to my door.
Alex
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