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Hello Lester, i will assume the 350 and 5d would be pretty much the same.
Make sure in the cameras menu settings, you have the camera set to pc connection not print/ptp.
On the EOS Didital Solution disk, it has CameraWindow, this is all i ever use to view and download all my RAWS, once dowloaded Zoombrowser opens and i can view them in a seperate window.
I choose all images, and it designates a new folder in My Pictures where they are downloaded, you choose the destination.
Now they are in a new folder, windows cannot read the data, so i use RawShooterEssentials, to adjust and convert to TIFF or JPEG.
I use RAW any time i use the manual settings, only JPEGs in full auto the camera decides that.
I would look at the cam settings first, make sure it is on PC connect.
Can you preview the images on the camera?
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