Thanks everyone for your help,
Last night I copied Microsoft Digital Image Starter, and the end results are the same.

I also have the Canon programs which work well so long as the capture mode is not RAW, it can be any other format and down load from camera to computer is automatic. But the computer is saying that there are not any images on the camera.
Does anyone else capture in just the RAW mode with canon 20Da? How do you get images from camera to computer? Thank you.