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Meant to get a reply from Optus tier 3 techs within 24 hours of logging fault...hasn't happened.
Tier 1 tech earned my ire yesterday - after explaining the issue to him, and advising him that the issue was apparent on BOTH my iPhone using 4G and my home connection (using NBN fibre), what does he do? Not only does he remotely reboot my router, but he resets it back to factory defaults, killing my local wifi hotspot. Since I wasn't sure if he was pushing firmware updates to said router (been Six weeks since I last checked, so unlikely), I gave it 5 minutes as I didn't want to power cycle the router in the middle of a firmware update and bork it! In the end, connected to the default wifi on my MBP and didn't need to power cycle it, just go back in and update the password and then SSID name.
To say that I was ropable was an understatement!
Gave it a few hours to cool down, rang them, got another useless twit who didn't really seem to care that the prior tech had been useless and done the wrong thing. Supposed to get a call from the tech's manager, but that prolly won't happen.
Lesson earned in story - most ISP techs are useless and shouldn't be on a helpdesk imho. Optus' tech support is particularly bad.
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