|
It surprises me the effort many organisations go to in an effort to gain market share but then fall down on the little things one would consider fundamental to retaining happy clients.
Failure to call back on a promise to do so is so silly.
I have had an office an one must keep a list of the things you have promised to do simply so you do not forget.
Anyways if they are taking a break one would think it prudent to have a recorded message and perhaps an invitation to leave a name and number.
Alex
|