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To confirm the COM port:
1. Unplug the mount from the computer.
2. Open device manager and expand the serial ports section. Note the existing ports.
3. Connect the mount to the computer and switch its power on.
4. See if a new serial port appears in the device manager.
If a new serial port does appear, that is the mount COM port. Try setting this port manually in the settings.
If it does not appear check cables and mount power. Swap USB port on the computer. Try a different computer. That's all I can think of.
Also the latest ASCOM is 6.3 (from memory). Slim chances but upgrading may help.
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