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Thanks for your input Luka, Phil and Rick.
Luka, my ISP is iiNet and I totally get what you are saying. I heard similar reasoning on a radio program so the concept is not new to me.
But with NBN I wasn't sure if they could somehow 'shape' the line to accomodate faster speeds so that with a faster plan, whilst it may not give me the full advertised speed, it may well improve on what I'm getting.
I think I'll go down the complaining path first and see if that produces anything.
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