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I might also add that replies from this company often displayed a lack of knowledge of the areas in Australia,possibly the respondent not being "local", and usually you don't get the same customer service person resolving the issue in a chain of correspondence.Also that the local address given is actually a shipping agent in Sydney? I would display caution regarding Simply Best Prices and Fishpond. Delivery delay excuses nowadays are easily taken apart as a result of the excellent tracking facilities now available to all freight companies.
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