Quote:
Originally Posted by barx1963
......Obviously if Glen has an issue with a product his first port of call must be to the retailer that sold it to him.
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Well actually no. This was a new mount right out of the factory, all support conversations were with Celestron Tech Support first, and the Cloudy Nights thread which was being monitored by the Celestron Product Development Mgr. We were not the only people in the world talking to Tech Support, all retailers world wide were referring buyers to Tech Support first. All Bintel could do is refer me to Tech Support. The other CGX buyers that week that had problems were simply referred by Bintel to Celestron Tech Support. We should not expect miracles from Bintel. Bintel could not replace it, the call had to be made by Celestron and the ones that were replaced under warranty had to go through the "return under warranty" process that Celestron is using - they were never returned to Bintel
I am not blaming Bintel for anything, they are fine in my book, and do provide good service, for things they can service.
This is about Celestron support in Australia, and the lack of a distributor that can take any sort of responsibility other than a profit margin for importing the goods. Even Tasco, for all its faults, is way above what Celestron has at the moment.
Finally, the CGX is actually a great mount in my opinion, the design is sound but some of the execution was flawed and parts decisions could have been thought out better (like using a flange-less pulley on the motor, perhaps they saved 1 cent on that decision), early models clearly suffered from poor factory setup and QA, and yeah early adopters are faced with debugging the product - but that is hardly unusual. Once sorted it is a great performing mount and I intend to keep it a long time. However, Celestron has alot to learn from this launch, and a long way to go in product support in Australia.
Perhaps it is time to end this thread and move on.