Quote:
Originally Posted by barx1963
This infdo may be out of date, but when I was in the Sydney Bintel Store in August last year, they mentioned that Celestron had dropped Sheldon and Hammond and had appointed a manager for the Australian Market and that they deal directly with him. From past experience Bintel certainly provide good after sales service.
Malcolm
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I agree Malcolm, Bintel is great, but i believe they are officially a premium retailer and do not know that they can make product return decisions, or to what degree they are authorised and equipped to 'service' these new mounts, especially given that they were ex-factory with no operational hisrory. Tech Support have to get approval for a return to be organised. The return under warranty process sees Celestron take on organising collection and transport, the owner just boxes it up, provides address and contact number and some transport company picks it up. I do not think Bintel is involved in the process, based on what i was offered by Celestron and what Dylan told me about the process.
At no time has Celestron Tech Support named the 'Distributor', only referring to them by that title.
