[glend (Glen)]

The idea behind publishing the fix was because i saw it as a poor execution of a good design, and was trying to help other buyers check theirs. My mount is performing great now. Despite providing links to what i published they don't seem to recognise it as an issue, but think it just needs adjustment.
Bintel is a premium retailer but the distributor is apparently not an optical or electronics specialist. Myastroshop has a damning statement on their website on the distributor, who i will not name here.
The Celestron Tech Support guy is trying to get the distributor to act in my case but frankly i am not interested in some guy with no mount experience trying to dig into my mount while some guy in California talks him through a procedure. I want Tech Support to simply share their information with me and i will make an assessment whether i do it or not.