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I had one dealing with Celestron - a brand new NexStar handset to drive the NexSXW Sphinx mount I had. This was off the distributor in Perth. I had bought it new, and for the next 2 months got nothing but fob off after fob off. Gave up on them, bought a new one from Teleskop Express. That handset failed after 3 DAYS - T-E replaced it ASAP, and gave me a partial refund!
I can't speak highly enough of T-E's service, and - UNFORTUNATELY - I can also speak VERY lowly of Celestron's "customer service" and their VERY poor QC product.
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