[rrussell1962]

Hi Glen, I had 2 experiences with Celestron support in the past year.

The first one was software related and their online support desk was very helpful, quick to respond and sent me zip files of the software within a few hours. Nothing but praise from me on the way that issue was resolved.

The second experience was my search for a replacement bearing for the altitude motor unit on my Nexstar mount. Less positive here I'm afraid. Their online parts shop would not ship to Australia and advised me to contact a Premium dealer. At the time they did not list any Australian premium dealers and their overseas dealers (the ones I contacted at least) were unable to ship spares to Australia under the terms of their dealership agreements.

At that point I got somewhat disheartened and I ordered a new bearing from Boca Bearings and swapped it out myself.

I have just looked at the Celestron website and can't see from that who the distributor is. It used to be Sheldon and Hammond, but I don't know if that is still the case.